Grievance Policy

We aim to continuously improve our center. We welcome both positive and negative feedback. A patient or their representative has the right to file a grievance. These grievances may address care or treatment that is (or fails to be) furnished. A patient or their representative that would like to file a grievance can do so by forwarding a written or oral explanation of the grievance (including patient name, address, and date of service) provided to:

Compliance Officer

Advanced Surgery Center

1455 29th St

West Des Moines, IA 50266

515-537-1221

515-537-1222 (fax)

‍

Iowa Department of Inspection and Appeals

Complaint Dept

321 East 12th Street

Des Moines, Iowa 50319

877-686-0027 (Complaint Hotline)

515-281-8106 (fax)

www.dia.hfd.state.ia.us

‍

Medicare Ombudsman

https://www.cms.gov/Center/Special-Topic/Ombudsman/Medicare-Beneficiary-Ombudsman-Home

Upon receipt of a patient's grievance at the surgery center, an investigation will be conducted and the patient will generally be sent a written response within 30 days. Your written response will contain how the grievance was addressed; the contact person at the surgery center, the steps taken to investigate the grievance, the results of the grievance investigation and the date the grievance process was completed.